Last updated: 14 April 2026
Whether you've spotted a factual error, want to suggest a casino for review, or have a partnership question, the right inbox is below. Replies arrive within 48 working hours on weekdays — slower at weekends because we run on a small editorial team and weekends are protected. Below is the routing logic so your message lands with the right person.
[email protected] reaches James and Hareem directly. This inbox is for: factual corrections, source disputes, suggestions for casinos to test, requests to review a specific bonus offer, queries about our rating methodology, and reader feedback on individual reviews. Please include the URL of the article in question and the specific claim you're flagging — "this number is wrong" without context takes us longer to action.
What you can expect: every report is logged, and a second team member checks the source against our test data within 48 working hours. If a correction is needed, the article gets updated and tagged at the top with a dated correction note. The wider corrections process is documented on the Editorial Policy page. The most useful corrections we've received from readers were a wagering figure that had drifted between two language versions of an operator's T&Cs, and a slow-payout pattern at a casino we hadn't yet caught in routine retesting.
[email protected] is for commercial enquiries: partnership proposals, affiliate programme outreach, content syndication requests, press enquiries that need a comment from James or background on the project. We don't accept sponsored content, paid reviews, paid placements, "guaranteed" coverage, or guest posts. We do consider new affiliate programmes for casinos that pass an independent test cycle on our own initiative — we test first, then decide whether to join the programme.
Common partnership requests we decline: pre-written reviews you'd like us to publish under James's name (no), paid bumps to existing reviews (no), exclusivity deals where we'd remove competitor reviews in exchange for higher CPA (definitely no). The Affiliate Disclosure page details how affiliate revenue is handled and what it does not buy.
[email protected] is for UK GDPR data subject requests — access, correction, erasure, portability, restriction, objection, and consent withdrawal. The full retention and processing details are on the Privacy Policy page. We respond within 30 days as required by UK GDPR Article 12, and we may ask you to verify identity (typically by replying from the email address you originally used). The UK regulator for data protection is the Information Commissioner's Office; you can complain to the ICO at any time, including without contacting us first, on 0303 123 1113.
[email protected] for formal legal notices, intellectual property concerns, copyright takedown requests, and matters under the Terms and Conditions. We respond within 5 working days for routine legal correspondence and faster for urgent matters where you've flagged urgency in the subject line.
We don't have access to your casino account. If you can't log in, can't withdraw, or have a bonus dispute at a casino we cover, we can't intervene — the operator handles all account-level matters. Practical next steps when an operator goes silent:
2025 average reply times: editorial inbox 22 working hours, partnerships inbox 36 working hours, privacy inbox 4 working days (within the 30-day GDPR window), legal inbox 3 working days. Weekends and UK bank holidays add to those numbers. December and August are slower for non-urgent enquiries.
If you've written and not heard back within 5 working days, please send a follow-up — most missed replies are emails caught in spam filters or genuinely lost in the inbox. We'd rather hear twice than miss it.
Fortunica is operated as an independent UK editorial project. We don't operate physical premises open to the public — the registered business address is held with our accountants and used for tax filings only, not for general correspondence. All correspondence runs through the email channels above. If you need a postal address for legal service, write first to [email protected] and we'll provide it.
